Q: Does the price include set up and delivery?
A: Yes, 1 or 2 of our trained personal will setup. Although an additional fee will apply for delivery. No sales tax is required.
Q: Do you deliver to other cities?
A: Yes, we deliver within a 150 mile radius. There is be a small delivery fee that will be calculated before you check out. If it does not give you a delivery fee, please call (815)624-0046.
Q: Does the Party rental time include your set up time?
A: No. We arrive before your party start time to set up so you get the entire rental time to play. We then pickup after your party end time. Book the exact time you want it from Start to Finish.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4+ hours or even a day in advance. We will call a day or two before your rental, to confirm that someone will be at the party location. Pick up times are at our discretion after you rental time ends. If we are not there right when your pick up time ends, feel free to enjoy the extra time! YOU ARE NOT CHARGED FOR EXTRA TIME. Park parties and indoor events have tighter delivery and pickup windows! It will ask you for event location.
Q: We have rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump will be clean when you get it. Brent's Bouncin' Inflatables cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 100´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. If you wish to deflate, simply unplug, and the unit will deflate. To set back up, plug cord back in and unit will go back up without a problem.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. Be sure to check the park you plan to have your event at for electricity. If you want to set up at a park, you must rent a generator if they have no power. We rent generators at a resonable cost. Also, some parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash, Check, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. As of January 1, 2017 all credit card payments are charged the day BEFORE THE EVENT. You can still choose cash or check the day of when we arrive for setup! Churches, schools, and business are the only exception!
Q: Do you require a deposit?
A: Yes, all orders require a Credit Card/Debit Card deposit at the time you place the order. Deposits range from $50 to 50% of the rental price depending on the amount of your rental. If you need to cancel your rental FOR ANY REASON, you will be given a raincheck that is good for 1 year. When items are booked they are no longer available to rent. Each cancellation costs us up to the amount the units were rented for. All monies down are non-refundable.
Q: How do we handle credit cards?
A: All credit card payments within 2 days of booking date are subject to manager approval. Please call if making a short notice reservation.
Q: What do I do if there is inclement weather?
A: You can cancel your order up to the morning of the event due to weather conditions, we leave it up to you if it is going to rain. You will be given a raincheck that is good for 1 year. Call before 8am!
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower. They also can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 750 pounds so we need a clear path with ample room.
Q: Im interested in a water unit. Any special requirements?
A: We attach your standard garden hose to our unit. Make sure your hose is long enough to reach where you'd like the unit setup plus a little extra to make sure it attaches to the unit correctly. You may turn your water on and off with use to avoid water logging the unit. Water units become very heavy to move. We ask that you leave the unit inflated and turn the water off after use to help dry the unit for up pickup crew.
Q: What surfaces do you set up on?
A: We can set up on grass (our favorite and best for the kids safety), indoors, asphalt, and concrete. Sorry, we cannot set up on any type of rocks or sand as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered and we also supply a copy when we come for setup.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: firstname.lastname@example.org (815)624-0046